FREQUENTLY ASKED QUESTIONS
How much is postage?
All parcels are sent with Royal Mail. Parcels to the UK are posted with First Class Signed For Delivery and will get to your door within 1 working day of dispatch for £2.99 for smaller orders and £3.99 for orders over £35.00
Of course Benijbo delivers internationally! You want it? You got it bbg 🤩 As we are UK based, you will have to pay for international shipping. At the moment this is £9.99. All parcels to Europe will arrive within 3-5 working days and the rest of the world 5-11 working days. All international parcels are fully tracked and require a signature on delivery.
When will my order arrive?
All items are both handmade + made to order by our very talented ✨one-woman team✨. Please allow up to three working days upon placing your order for it to be processed and dispatched - ya grill gotta eat and sleep 😰
SCANDAL my order is damaged upon arrival!
Please email us right away at sales@benijbo.com with your order number in the subject line of the email.
I'm crying - my parcel never showed up, this is worse than finding out the raisins are actually chocolate chips
Please email Benijbo right away at sales@benijbo.com if you haven't received your package after a reasonable period of time. Do take into account any delays with the couriers. We are not responsible for packages once they have been handed over to a carrier for delivery to your address. However, we would be happy to contact or inquire about your package.
We are not able to refund or replace stolen packages that are confirmed as delivered. Please ensure your delivery address is correct and secure!
What about refunds?
We are not responsible for packages once they have been handed over to a carrier for delivery to your address. However, we would be happy to contact or inquire about your package.
We are not able to refund or replace stolen packages that are confirmed as delivered. Please ensure your delivery address is correct and secure!
If your charms arrive damaged please email Benijbo right away at sales@benijbo.com with details of your order. A replacement or store credit in the value of the item may be provided when an order has been damaged in transit.
I don’t know the difference ‘PIN’ and ‘CHARM’ - which do I choose?!
Choose the pin option for your favourite item of clothing or bag! This backing, like normal pins, can fit securely through fabric. A rubber closure makes wearing Benijbo pins safe and comfortable for everyone! Choose the charm option if you are kitting out your crocs! 🌟
INTERNATIONAL TAXES & DUTIES
You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties and thresholds that may apply in your country in case you are charged to avoid any surprises. Payment of these fees is the responsibility of the customer and obligatory if you wish to receive your parcel.
Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.
Got any juicy, exclusive, top secret content I can get my fingies on?
Honey, of course 😻 Get all that goodness by signing up to the Benijbo mailing list. Bi-monthly newsletter COMING SOON. May or may not include exclusive discounts, bts content etc... 👀